At Goyal Designers, we follow a clear and strict policy due to the nature of wholesale B2B business.

No Return / No Exchange Policy

We do not accept returns or exchanges for:

• Change of mind

• Unsold stock

• Color difference

• Design preference

• Size or fitting issues

Wholesale orders are placed with full understanding of product specifications.

Damaged or Incorrect Products

Returns or replacements will be considered only if:

• The product received is damaged, defective, or incorrect

• A clear box opening video is provided

• Complaint is raised within 24 hours of delivery

Claims without box opening video will be rejected.

Inspection & Approval

• All claims are verified internally

• Goyal Designers reserves the right to approve or reject any claim after inspection

• Approved claims may be resolved through replacement or refund

Refund Policy

• Refunds are processed only after claim approval

• Refunds will be initiated within 7–10 working days

• Refunds will be made through the original payment method or bank transfer

Exchange Policy

• Exchanges are allowed only for approved defective or incorrect items

• Replacement depends on stock availability

Important Conditions

• Products must be unused, unwashed, and in original packaging

• Labels and tags must be intact

• Any claim raised after 24 hours will not be entertained